Bugs & Troubleshooting

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  1. In the Geometry course, our students cannot type the symbol for degrees or use the word, and the program will not accept their answers .

    Please allow students to use the word for degrees in the Geometry exercises and practices. Our students have been unable to progress because we cannot see how to type the symbol in your program.

    6 votes
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      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Can't switch Math Missions

      Since the newest gui update (yesterday?), I don't have the option to switch math missions. My sisters and my mom do, but I don't. When I log in it shows me things I am working on, but not my dashboard. I can select 5th grade math from there, but once I am there I cannot easily swotch to 3rd, or Pre-Algebra, etc. My family's screens look just like mine, except in the upper left of the pane, where it says 5th Grade Math, or whatever you're on, they have a little carrot next to it, and if they hover there…

      7 votes
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        4 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 6 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Problems clicking on check boxes and data entry boxes on iPad minis.

          Both my students have a hard time clicking on checkboxes and data entry boxes on Khan Academy. Sometimes it takes several minutes for input to be accepted. Sometimes it will not take input at all and they have to refresh over and over. Very frustrating. Finally they give up and go to home computer. Not very convenient for working remotely. I have tried this on multiple wifi and networks and same problem. I found the iPad app and hoped this would solve the problem but that app is only for watching videos.

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • The Time that is given for the Mastery Challenge (for Example, 15:42:34) Restarts Over and Over If I click Something

            When I click on anything on the page, the time for the mastery challenge restarts, and from 15:42:19, it goes back to 15:45:20 or something, and this also happens when I highlight the time.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Video continues in the background

              When pressing "replay video", it works for 20-30s and then the splash screen for "up next" comes up but the video I was watching continues to play in the background. If I refresh the page and start the video it works as it should.

              I'm using Firefox v.30

              Happened to me on at least two so far. This being one of them:

              https://www.khanacademy.org/math/pre-algebra/negatives-absolute-value-pre-alg/add-subtract-negatives-pre-alg/v/adding-negative-numbers

              2 votes
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Unable to select from a drop down and then check answer

                  Ther should be a way to skip the question

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • 5 votes
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                      4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • 6 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Multiple coach recommendations

                        I made some recommendations to my students and they are receiving multiple recommendations for each topic. Even as we delete the extras more keep showing up. It happened to every student, including my sample account. It doesn't fix when we reload. Any thoughts?

                        1 vote
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • "Check answer" button does not engage.

                          Modeling constraints with two-variable inequalities:
                          Tina is employed by Amateur Painters for the summer. The company provides each employee with a $1000 expense budget that they are not to exceed. This is meant to cover the cost of paint and stain.
                          A litre of paint costs $10 and a litre of stain costs $20.
                          Et cetera.

                          I have the answer, but when I click the "Check Answer" button, it does not respond. Not that it matters overly much, but this is my 5th question on my last skill in the World of Math. I will exit and try again later.

                          10 votes
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                            24 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • 4 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Video Freezes.

                                  At 2:34, on Terrific Text part 1, the video keeps stopping. Its happened to me before, but I just refreshed the page and then it worked fine. But, for this video, no matter how many times I refresh the page, it STILL wont load. Whenever I press pause and then start again, it takes me back to the beginning. Only the audio. The picture just freezes. I'm going to try back tomorrow, but it it doesn't work i'm going to be quite sad, because i'm starting to get used to coding now

                                  1 vote
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Can't Drag in ordering Decimals,

                                      In ordering Decimals, the problem says to "Order the following numbers from least to greatest" by dragging them. It won't let be drag. FYI, I'm using chrome and the page died right before I did this problem. It is the first problem I'm doing now that it is back.

                                      2 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • The questions for the pretest do not appear and prevent me from moving forward.

                                        The questions for the pretest do not appear and prevent me from moving forward.

                                        1 vote
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                                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Drawing right, acute, and obtuse angles grade 4

                                          line will not match up to dots properly

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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